Refund Policy

Returns and Refunds:
To start your return, please contact us at storeonline@moca.org or 213-621-1710

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Refunds will be process upon receipt of returned goods, pending approval.

Please see below for more details regarding our return and refund policies.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All face masks are FINAL SALE and not eligible for exchange or return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at storeonline@moca.org.

Sale items:
Unfortunately sale items cannot be refunded or exchanged. All sale items are FINAL SALE.

Exchanges:
We only replace items if they are defective or damaged. If you need to make an exchange, send us an email at storeonline@moca.org and send your item to: 250 S. Grand Avenue Los Angeles California US 90012.

Gifts: 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping: 
To return your product, you should mail your product to: MOCA Store 250 S. Grand Avenue Los Angeles California US 90012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.